Account problems, missing points, rewards that did not credit, game results that look wrong. Send the details to [email protected] and include your registered mobile number or account ID so we are not chasing that information later.
We respond within 24 hours on regular days. During IPL season and other high-traffic periods that can become 48 hours. You get a confirmation the moment your message arrives, so you know it is in the queue.
If your question is about how the points system works, how to redeem rewards, or general account setup, our FAQ page answers most of those faster than we can.